Doors City is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
What is personal information?
Personal Information is any information that identifies you, or by which your identity can be reasonably determined. This includes information such as your name, date of birth, billing address, credit card details or email address etc.
Collection of Personal Information
We may collect the following Personal Information about you:
Doors City may collect Personal Information by various methods including:
· directly from you; and/or
· your use of our website; and/or
· from third parties such as mailing lists or other promotional services.
When we collect Personal Information about you, we will take reasonable steps to make sure we collect it from you, or from a third party with your consent.
We may use your Personal Information:
· to register and/or administer your account; and
· for our internal record keeping;
· for billing purposes; and
· to better understand the shopping needs of our customers so that we can improve the products and services we provide to you.
In addition, we may use Personal Information for the following purposes:
· to contact you from time to time about upcoming events and offers; and/or
· in relation to your purchase of goods and services from us subject always to your right to opt out of any email marketing communications at any time.
We will not use or disclose Personal Information other than for the purpose for which it was collected, except with your consent or as required by law. We may also use aggregated information where practical (such as anonymous statistical data) which does not identify you.
Disclosure of Personal Information
We will not disclose any of your Personal Information to others, except as required by law or as set out in this policy. In order to provide our services we will from time to time share your personal information with our related bodies corporate and/or other companies who perform services for us such as delivery, payment processing and data storage and processing.
We may also disclose your Personal Information to other parties including:
· our related bodies corporate; and/or
· companies who perform services on our behalf such as payment processing, data storage and processing or marketing assistance; and
· government agencies where required by law.
Your Rights to Access and Correct Personal Information
If you would like to access the Personal Information we hold about you or to correct, update or add further information (for example your email address), please contact us using the details provided below. We will deal with all requests in accordance with applicable privacy laws.
If we refuse any such request, we will provide you with a written notice setting out the reasons for such refusal.
Google Analytics, Facebook pixel & Cookies
When you visit our website we collect some information by automated means. This information, includes the internet protocol (IP) address used to connect your computer to the internet, your login information including your username and location data. We only use this information for statistical analysis of our services and to improve the functioning of our website.
The Google Analytics service we use collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google’s capture of your data by using the Google Analytics Opt-out Browser Add-on.
The Facebook pixel that we use allows us to track whether or not specific customers are sent marketing material or re-targeted after visiting our company website, allowing us to analyse the effectiveness of our marketing campaigns and content. You can opt out of Facebook’s capture of your data by using a browser add-on.
The cookie tracking we use helps us improve the design, layout and function of our site. Personal information cannot be collected from cookies set by this website. However, if you wish to restrict or block cookies set by our website, you can do so with your browser settings.
You may opt out of being tracked by Google Analytics across all websites by using the Website Privacy control plugin from Google.
Links to Other Websites
This privacy policy applies only to this website and not to other websites linked within or from here. We cannot be responsible
Security of Personal Information
We will take all reasonable steps to keep secure any information we hold about you and to keep this information accurate and up-to-date. We will destroy or de-identify your Personal Information when it is no longer needed for its original purpose, unless we are required to retain it by law.
Changes to Privacy Policy and Notice
If we make any changes to this policy, we will notify you of those changes by placing an updated version of the privacy notice on this page. This privacy policy was last updated on 13th May 2023.